Return & Refund Policy – StanzaDeals.com
Last Updated: 2026-04-17
At Stanza Deals LLC, we value your business and aim to provide a clear and fair return process. This policy is designed to ensure transparency and prevent misuse.
1. Return Window
You may request a return within 14 days of confirmed delivery.
All return requests must be initiated by contacting:
Email: support@stanzadeals.com
Returns requested after 14 days will not be accepted.
2. Return Eligibility
To qualify for a return:
- The item must be unused, undamaged, and in original condition
- All original packaging must be included
- The item must not show signs of wear, use, or tampering
We reserve the right to deny returns that do not meet these conditions.
3. Return Authorization Required
All returns require prior authorization.
- Returns sent without approval may be refused or not eligible for refund
- We are not responsible for items returned without authorization
4. Proof of Delivery and Inspection
- All shipments are considered delivered based on carrier tracking confirmation
- Returned items will be inspected upon receipt before any refund is issued
We reserve the right to document the condition of returned items (including photos/videos) for dispute resolution purposes.
5. Refunds
- Refunds are processed within 24 hours after inspection and approval
- Refunds are issued to the original payment method used at checkout (PayPal or card via Authorize.Net)
We do not issue refunds before the returned item is received and verified.
6. Shipping Costs and Deductions
- Original shipping costs incurred by us to deliver the item are non-refundable
- These shipping costs will be deducted from your refund amount
- Only the item price will be refunded
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
7. Non-Returnable and Ineligible Cases
Returns will not be accepted in the following cases:
- Requests made after 14 days
- Items returned in used, damaged, or altered condition
- Missing original packaging
- Unauthorized returns
- Items returned to an incorrect address
8. Damaged, Defective, or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos and order details
Failure to report within this timeframe may result in denial of the claim.
We will review and, if approved, provide a replacement or full refund.
9. Fraud Prevention and Abuse
To prevent fraud and abuse:
- We reserve the right to limit or deny returns for customers with excessive return activity
- We may refuse service or future orders at our discretion
- Any suspicious activity may be reported and investigated
10. Chargebacks and Disputes
By making a purchase on our Site, you agree to contact us first to resolve any issues before initiating a chargeback or dispute.
Initiating a chargeback without contacting us may result in:
- Delayed resolution
- Additional evidence submission (including delivery confirmation and return policy acknowledgment)
- Restriction of future purchases
We actively respond to and contest fraudulent or invalid chargebacks.
11. Refund Processing Time
Once approved:
- PayPal refunds typically process within 1–2 business days
- Credit/debit card refunds may take 3–7 business days depending on your bank
12. Contact Information
Stanza Deals LLC
720 F Ave, Suite 106
Plano, TX 75074, USA
Email: support@stanzadeals.com
Phone: 972-998-9608
By placing an order on our Site, you acknowledge and agree to this Return & Refund Policy.